We're supporting a leading organisation on a large-scale transformation programme and are looking for an experienced Business Architect to play a key role in shaping end-to-end customer journeys, operating models, and enterprise capabilities.
This is a high-impact contract role, working closely with senior stakeholders across business, technology, and operations to drive strategic change and ensure alignment across all layers of the organisation.
Responsibilities
- Lead the end-to-end design of customer journeys across front, middle, and back-office functions
- Define and evolve target operating models (TOM) aligned to business strategy
- Develop and maintain business capability frameworks and mappings
- Translate strategic objectives into actionable transformation initiatives
- Ensure alignment across processes, systems, data, governance, and operations
- Facilitate cross-functional workshops and manage senior stakeholder engagement
- Identify capability gaps, inefficiencies, and optimisation opportunities
- Embed risk, compliance, and governance considerations into architecture design
Qualifications
- Proven experience as a Business Architect / Operating Model Consultant / Transformation Lead
- Strong background in enterprise or business architecture within large-scale environments
Required Skills
- Hands-on experience with:
- Customer journey mapping & service design
- Target operating model (TOM) design
- Business capability modelling
- Process optimisation (BPM/BPMN preferred)
- Strong understanding of governance, risk, and compliance frameworks
- Excellent stakeholder management skills (C-suite exposure preferred)
- Experience working on transformation programmes (banking/FS preferred but not essential)
Preferred Skills
- Experience in financial services or regulated environments
- Background in consulting (Big 4 / strategy firms)
- Familiarity with frameworks such as TOGAF, Lean, Agile
ADVERT DISCLAIMER
Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don't worry if you don't tick every single box. We'd still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs
