Business Development Manager

Key Responsibilities

• Identify, develop, and secure new business opportunities within the CX solutions domain.
• Build and maintain strong relationships with prospective and existing clients.
• Develop and execute strategies to penetrate new markets and expand client base.
• Collaborate with internal teams to design tailored CX solutions that meet client needs.
• Lead negotiations, prepare proposals, and close deals to achieve sales targets.
• Monitor market trends, competitor activities, and industry developments to inform business strategy.
• Provide regular reports on pipeline, forecasts, and business performance.

Requirements

• Minimum 57 years of business development experience in BPO or CX solutions.
• Demonstrated success in acquiring new accounts and achieving sales targets.
• Strong understanding of customer experience (CX) solutions and outsourcing models.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred).