Call Center Agent

Company Description

4Level1 provides comprehensive English Language Programs designed for adults and young adults, aligned with international CEFR standards. Our curriculum focuses on building effective communication skills and fostering confidence for real-world interactions, preparing learners for academic, professional, and social success. We offer online classes to students across the Middle East and in-person classes in Riyadh. Our commitment to quality education ensures a supportive and engaging learning environment for all participants.

Role Description

This is a full-time, on-site Call Center Agent position located in Cairo, Egypt. The Call Center Agent will handle inbound and outbound customer interactions, providing exceptional support and resolving inquiries while ensuring customer satisfaction. Responsibilities include responding to customer inquiries, maintaining accurate records of customer interactions, and delivering a positive experience during each interaction. The role involves working closely with team members and customers to foster effective communication and understanding.

Qualifications

• Strong Customer Service, Customer Support, and Customer Satisfaction skills
• Exceptional Interpersonal Skills that foster effective communication and relationship building
• Proficiency in Computer Literacy to handle various software tools and systems
• Ability to work in a team-oriented environment and handle customer concerns effectively
• Previous experience in the call center industry is preferred but not required
• Fluency in English, with strong verbal and written communication
• Problem-solving skills and ability to remain calm under pressure
• High school diploma or equivalent; additional education is a plus