Call Center Representative

4Level1 provides comprehensive English Language Programs designed for both adults and young adults, tailored to meet international CEFR standards. Our courses emphasize practical communication skills across all language areas to enhance confidence in academic, professional, and social interactions. We offer both online and face-to-face classes, catering to students across the Middle East remotely and delivering in-person instruction in Riyadh. With a focus on real-world communicative goals, we prepare learners for success in diverse settings.

This full-time role for a Call Center Representative is based on-site in Qesm El Maadi. The responsibilities include addressing customer inquiries and providing excellent customer support, resolving issues efficiently, maintaining customer satisfaction, and delivering a high level of professionalism in every interaction. The role requires effective communication with a diverse range of clients and precise documentation of interactions and resolutions.

• Proficiency in Customer Service, Customer Support, and maintaining Customer Satisfaction
• Strong Interpersonal Skills for effective communication and conflict resolution
• Basic Computer Literacy and familiarity with relevant tools and systems
• Excellent problem-solving abilities and a customer-centric mindset
• Fluency in English (Arabic language skills are an advantage)
• Previous experience in a call center or customer service role is preferred