Call Center Representative

Company Description

4Level1 provides English Language Programs tailored to the needs of adults and young adults, ensuring alignment with international CEFR standards. Our courses focus on developing practical communication skills to help learners succeed in academic, professional, and social settings. We offer both online and face-to-face classes for students across the Middle East, with in-person sessions conducted in Riyadh. Our mission is to foster confidence in real-world language interactions through a curriculum centered on communicative goals.

Role Description

This is a full-time, on-site Call Center Representative role based in Nasr City. The responsibilities include responding to customer inquiries, resolving issues, and ensuring customer satisfaction through phone, email, and other communication channels. The role also involves maintaining up-to-date knowledge of the services offered by 4Level1, accurately addressing customer concerns, and providing excellent support to both prospective and current students.

Qualifications

• Proficiency in Customer Service and Customer Support to address inquiries and ensure customer satisfaction effectively.
• Strong Interpersonal Skills to build rapport with customers and manage communication professionally.
• Computer Literacy to handle the required software tools, manage records, and navigate communication systems.
• Bachelor's degree or equivalent experience in customer service, communications, or a related field is preferred.
• Ability to work collaboratively in a team-oriented environment and handle high-pressure situations effectively.
• Prior experience in call center operations or customer-facing roles is advantageous.
• Proficient command of the English language; proficiency in Arabic is a plus.