Call Center Representative

Company Description

Best Way Travel is a premier travel company dedicated to providing personalized and group tours, showcasing the richness of Egypt's culture, history, and landscapes. Known for curating seamless and unforgettable travel experiences, we offer unique services, including private Nile cruises, desert escapes, and custom itineraries. Our expert team takes pride in combining local insights with attentive service and thoughtful planning. With a passion for authenticity, Best Way Travel ensures that every journey reflects the true essence of Egypt.

Role Description

This is a full-time on-site role for a Call Center Representative, located in Nasr City, Cairo, Egypt. The responsibilities include handling inbound and outbound calls, providing high-quality customer service, resolving customer inquiries, and ensuring overall customer satisfaction. The Call Center Representative will also assist with bookings, cancellations, and addressing travel-related concerns while maintaining a professional and friendly demeanor.

Qualifications

• Skills in Customer Service Representatives, Customer Satisfaction, and Customer Support
• Excellent Interpersonal Skills and effective communication abilities
• Proficiency in Computer Literacy and the ability to effectively use booking systems and tools
• Fluency in English and Arabic, or other languages, is advantageous
• Strong problem-solving skills and attention to detail
• Previous experience in the travel or hospitality industry is a plus
• Ability to multi-task and work efficiently in a fast-paced environment