Company Description
Mahgoub For Ceramic and Porcelain, an established Egyptian company, has over 70 years of experience in trading and importing high-quality ceramic, porcelain, and sanitary ware. Renowned for its exclusive partnerships with top international brands, Mahgoub offers a unique selection of products for customers. With four strategically located showrooms in Greater Cairo and plans to expand with three more, Mahgoub is committed to exceeding customer expectations by providing exceptional services and a diverse range of high-quality products. The company focuses on delivering a high-end shopping experience tailored to meet the needs and comfort of its customers.
Role Description
This is a full-time on-site role based in Cairo, Egypt, for a Call Center Representative. The role involves handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing accurate information about Mahgoub's products and services. The representative will maintain a professional and friendly demeanor while communicating with customers via phone, email, and other communication channels, and will also work to enhance overall customer experiences.
Qualifications
- Strong Customer Service and Customer Support skills
- 1 to 2 years of experience
- Proven ability to achieve high levels of Customer Satisfaction and build customer relationships
- Excellent Interpersonal Skills to effectively handle diverse customer needs and scenarios
- Proficient in basic Computer Literacy and familiar with customer support software
- Strong communication and problem-solving skills
- Previous experience in a similar role or customer-facing position is preferred
