Call Center Specialist

We're hiring at Red Sea Pipes

Job title: Call Center Specialist

location: Giza , 6 October

RoleSummary

The Field Customer Service plays a key role in supporting the company's field operations by expanding and engaging with a targeted customer base, such as plumbers and technicians. This role involves proactive communication through phone and social media channels to ensure an outstanding service experience and maintain long-term client satisfaction.

Key Responsibilities

• Identify and expand the company's field customer base (e.g. plumbers) through targeted outreach via WhatsApp groups and social media platforms.
• Maintain consistent communication with customers via phone and digital channels to understand their needs and ensure satisfaction.
• Respond to customer inquiries and complaints across various channels, analyze issues related to products, sales, or service quality, and coordinate effective solutions.
• Prepare regular performance reports, track key metrics, and analyze market feedback to support sales team objectives.
• Log and follow up on cases of product non-compliance with quality standards, and support corrective actions in coordination with relevant departments.
• Collaborate with sales teams to relay field feedback, resolve service issues, and improve the overall customer experience.

Qualifications

-Bachelor's degree .

- 1–3 years of experience in customer service, field coordination, or sales support roles .

-Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.

-Excellent problem-solving abilities and a proactive approach to customer satisfaction.

-Ability to multitask and prioritize in a fast-paced, dynamic environment.

-Good English skills.

- Resident of Giza.

-Must be located in commutable distance to Qesm 1st 6 October, Al Jizah, Egypt.

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