Employer Overview
A fast-growing, AI-powered startup offering an all-in-one business management platform designed to empower entrepreneurs and SMEs. The company combines innovative technology with a strong social mission to enable sustainable and scalable business growth across emerging markets.
Job Summary
The Chief Revenue Officer (CRO) will lead the company's commercial strategy and own full revenue and P&L performance. This role is responsible for driving sustainable growth by aligning Sales, Marketing, Customer Success, and Partnerships, while transforming the business into a scalable and profitable engine.
Key Responsibilities
- Own and drive the company's full revenue strategy and P&L performance
- Develop and execute Go-to-Market (GTM) strategies across target markets
- Lead and align Sales, Marketing, Customer Success, and Partnerships teams
- Optimize pricing, packaging, and monetization strategies (freemium to paid)
- Drive Net Revenue Retention (NRR) and reduce churn through lifecycle strategies
- Build and scale customer success infrastructure and engagement models
- Establish and manage strategic partnerships with payment providers and key institutions
- Identify and resolve commercial bottlenecks to accelerate growth
- Represent the company in public forums, media, and industry events
- Collaborate with leadership to define long-term growth and expansion strategy
Qualifications
- Bachelor's degree in Business Administration, Marketing, Finance, or related field
- MBA is a strong plus
- 10+ years of experience in revenue, commercial, or growth roles
- 3+ years in senior leadership roles (Director/VP/C-level)
- Proven experience owning P&L and revenue targets
- Experience scaling startups (SaaS or Fintech preferred)
- Strong background in business development and closing complex deals
- Experience leading cross-functional teams (10+ employees)
- Strong leadership and team-building capabilities
- Excellent stakeholder management and communication skills
- Strategic thinking with a hands-on execution mindset
- High level of ownership and accountability
- Charismatic and influential personality
- Strong understanding of SaaS business models
- Experience with pricing strategy and revenue optimization
- Knowledge of customer lifecycle management (NRR, LTV, churn)
- Familiarity with AI tools and data-driven decision making
- Proficiency in CRM systems (e.g., Salesforce, HubSpot)
- Advanced Excel / Google Sheets
- Experience using AI tools (ChatGPT, Gemini, etc.)
- Familiarity with analytics dashboards
- Fluent in English (mandatory)
- Ability to operate in fast-paced, early-stage environments
- Ability to build and scale teams from scratch
- Strong negotiation and deal-closing abilities
- Ability to manage multiple functions simultaneously
- Strong analytical and decision-making capabilities
