Chief Specialist, IT Service Quality And Excellence - UAE National

Responsibilities:

• Implement and maintain quality management frameworks (e.g., EFQM, ISO) to enhance service excellence.
• Develop and track key performance indicators (KPIs) to measure and improve service performance.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Analyze customer experience (CX) data and feedback to drive service enhancements.
• Engage with stakeholders to align quality objectives with business goals.
• Ensure compliance with regulatory and industry standards.
• Promote a culture of service excellence through training and best practices.

Job Offer:

• Attractive compensation package
• Opportunity to work closely with influential leadership in an impactful role

Requirements:

• Strong expertise in IT/tech quality management frameworks such as EFQM and ISO standards.
• Experience in service performance measurement and data-driven decision-making.
• Proven track record in continuous improvement initiatives (Lean, Six Sigma preferred).
• Strong analytical skills to assess trends and optimize service delivery.
• Excellent stakeholder management and communication abilities.
• Certifications such as EFQM Assessor, ISO Lead Auditor, or Lean Six Sigma are a plus.
• Must be a UAE National.