About the Job
Under the general guidance of the Area Director of Rooms, directs and manages all operations in Housekeeping and Laundry to achieve the highest standard of cleanliness and to provide efficient, prompt, courteous, trouble-free, and proactive service to guests.
Key Duties and Responsibilities
Operational Leadership
- Oversee all housekeeping functions for six hotel properties, ensuring consistency, quality, and brand standards across guest rooms, suites, public areas, recreational facilities, and outdoor/indoor spaces.
- Work closely with Assistant Housekeeping Managers to conduct daily and random inspections of all areas, ensuring cleanliness, maintenance, and compliance with operational procedures.
- Monitor daily occupancy levels and ensure full room inventory readiness to maximize revenue opportunities during periods of high demand.
- Ensure all furnishings, equipment, and facilities in housekeeping areas are maintained in excellent condition; coordinate with the Engineering Department to address repair and maintenance needs promptly.
- Maintain strict control over master keys and ensure all key handling complies with hotel key management protocols.
- Review daily arrival lists, VIP lists, and conference guest lists to ensure that all special arrangements and VIP amenities are prepared according to standards.
Financial & Business Management
- Participate in the preparation of the annual departmental operating budget and financial plans.
- Prepare the departmental business plan and budget, ensuring alignment with cluster operational goals.
- Monitor operating expenses, control labor costs, and manage inventories in line with budget targets.
- Implement cost-control initiatives and manage procurement of linen, uniforms, cleaning supplies, guest amenities, laundry supplies, machinery, and equipment.
- Prepare and submit monthly reports to the Area Director of Rooms, including housekeeping operating expenses, guest laundry revenue, and inventory control updates for linen, OSE, and all housekeeping assets.
Staff Management & Development
- Manage daily staffing requirements across all six hotels, including creating schedules, assigning tasks, and allocating resources efficiently.
- Establish performance standards and development goals for all housekeeping team members, ensuring clear communication of expectations.
- Provide ongoing mentoring, coaching, and training to enhance performance, resolve conflicts, and support career development.
- Ensure all staff are trained in safety regulations, hygiene standards, and job-specific procedures.
Quality, Compliance & Safety
- Maintain the highest level of cleanliness and sanitation across all hotel areas, ensuring compliance with health, safety, and brand standards.
- Ensure proper use, care, and maintenance of housekeeping equipment and machinery.
- Maintain robust inventory and stock control practices to avoid shortages and maximize operational efficiency.
- Collaborate with security and workplace safety teams to ensure safe working conditions throughout all properties.
About You
- A bachelor's degree in hospitality management or a related field is preferred
- Prior Managerial experience in a hospitality setting
- Excellent written and verbal communication skills
- good organizational skills and understanding of business
- Attention to detail, a flexible and hands-on attitude
- Knowledge of safety and sanitation regulations
