Command Center Analyst

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking for Command Center Analyst Position

Position Details:

Command Center Analyst (1 year Onsite Assignment)

Location: Riyadh, Saudi Arabia (Onsite required, Proficiency in Arabic Language is Mandatory)

Engagement Type: Contract 1 year (Renewable)

Start Date: Immediate / As soon as available

Yrs of Exp: Min 2+ years of relevant experience

Job Description:

• Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
• Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
• Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
• Operate in a 24x7 shift environment (including night and weekend shifts).
• Maintain event logs and document issues accurately for further triage and resolution.
• Support initial validation of events (false positive elimination) based on standard checks.
• Collaborate with L1/L2 support teams for incident handover or follow-up.
• Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
• Assist in upkeep of monitoring dashboards and tools under supervision.
• Participate in periodic system health checks and basic IT operations tasks based on SOPs.

Requirements:

• 25 years in NOC/Helpdesk/Operations
• Familiarity with monitoring tools.
• ITIL Foundations
• Strong communication Skills.
• Readiness for 247 shifts.

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Uma

AvensysConsultingPteLtd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.