CS - Call Center Agent Batch 1..

EGXPRESS Licensee of Federal Express is seeking a Retail Agent to join our company.

Key Responsibilities:

• Receive process and deliver shipments to the clients, ensuring a smooth and friendly Customer Service Experience is offered.

• Answer Walk-in Customer inquiries related to product and service.

• Organizes workflow to meet customer timeframes.

• Co-operates with internal departments to resolve routine issues.

• Work closely with the operational staff to ensure customers needs and expectations are met.

• Resolves product or service problems by clarifying the customer's complaint; selecting best solution; following up to ensure resolution.

• Identify and document potential service issues and incidents of customer dissatisfaction and refers it to line manager.

• Perform a range of data input functions on relevant systems in accordance with work Procedures, in coordination with the Sr. Retail Agents

• Contributes to team effort by assisting in accomplishing team target.

• Promote company services and ensure own target is achieved.

• Any other tasks related to his/ her duties requested by his manager.

Qualifications:

• University Degree (Fresh graduate or one year of experience in CS, Retail, and/or Operations).

• Very Good command of the English language.

• Proficient command of MS Office, and Excel.

Benefits:

• Medical, social & Life Insurance.

Industry

• Transportation, Logistics, Supply Chain and Storage

Employment Type

Full-time