Customer Service Account Representative

Company Description

4Level1 delivers comprehensive English language programs for adults and young adults, designed to address practical communicative goals and align with international CEFR standards. The programs prepare learners for success in academic, professional, and social contexts by enhancing communication skills across all language domains. Classes are offered online to students across the Middle East and delivered in-person in Riyadh. With a focus on student outcomes, 4Level1 is committed to fostering confidence and achieving real-world results in language proficiency.

Role Description

This is a full-time on-site role for a Customer Service Agent for an Arabic account, located in Cairo, Egypt. The Customer Service Agent will be responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring overall client satisfaction. The role also involves managing accounts, maintaining effective communication with customers, and assisting in enhancing service efficiency and quality.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and working as a Customer Service Representative.
• Proficiency in Communication and the ability to develop and maintain positive relationships with customers.
• Experience in Account Management and handling customer accounts effectively.
• Fluency in Arabic and strong comprehension of customer needs within Arabic-speaking markets.
• Proficiency in English communication is advantageous.
• Capability to work on-site in Cairo, Egypt, and provide excellent service in a fast-paced environment.