Customer Service Agent

Company Description

Sutherland is a global leader in digital transformation, delivering cutting-edge solutions in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We collaborate with iconic global brands, offering a unique value proposition that combines market-leading technologies and business process excellence. Our Digital Engineering services drive innovation, scalable business transformation, and optimized operations. With over 363 unique inventions, 250 of which are AI-based and patented, we continuously engineer digital outcomes through agile execution and a seamless as-a-service delivery model.

Role Description

This is a full-time on-site role for a Customer Service Specialist based in New Cairo. The Customer Service Specialist will handle customer inquiries, provide efficient support and solutions, and ensure a positive customer experience. Day-to-day responsibilities include managing customer interactions via phone or other channels, resolving concerns effectively, and maintaining high standards of professionalism and communication.

Qualifications

Customer Support and Customer Service skills to handle inquiries and deliver excellent assistance

Customer Satisfaction and Customer Experience abilities to enhance client relationships and address feedback constructively

Strong Phone Etiquette and communication skills to manage interactions with professionalism and efficiency

Problem-solving abilities and multitasking capabilities

Proficiency in relevant software and CRM tools; prior customer service experience is a plus

Benefits

Highest net salary in the market.

Overnight allowance.

Transportation provided.

Medical & Social insurance.

Fully paid professional training.

KPIs bonus guaranteed first 3 months.