Job Description
- Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.
- Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers
- Adherence to Unit's SLAs and ensuring highest level of customer service to Corporate Clients
- Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
- Ability to clearly identify Root Cause and propose process improvements
- Timely logging of all queries in CRM
