Customer Service Representative

Company Description

Alorica is dedicated to creating lifelong customers by delivering exceptional customer experiences and helping businesses elevate their brand. As a full-service Customer Experience (CX) partner, Alorica combines proven performance, industry expertise, and innovative technology to achieve real, measurable results. Operating globally with a diverse team of 100,000 professionals across 17 countries, Alorica partners with over 250 brands and supports customers in 75+ languages. With a commitment to integrity, authenticity, and building strong client relationships, the company fosters a creative and connected work environment. Learn more about joining their dynamic team at alorica.com/careers.

Role Description

This full-time, on-site role as a Customer Service Representative is based in Qesm El Sheikh Zaid. In this role, you will handle inbound and outbound customer communications, respond to inquiries, resolve issues, and ensure a positive customer experience. You will be tasked with providing excellent customer support, maintaining customer satisfaction, and escalating any complex issues as needed. You will utilize company tools and resources to address customer needs efficiently and professionally.

Qualifications

• Proficiency in Customer Service, Customer Support, and handling inquiries effectively
• Ability to ensure Customer Satisfaction and deliver positive Customer Experience
• Strong interpersonal, communication, and problem-solving skills
• Ability to work on-site in a fast-paced environment
• Prior experience in customer service or similar roles is a plus