Customer Service Representative

Company Description

Catch Egypt If you can CATCH is a proudly Egyptian brand committed to delivering premium quality products crafted entirely by Egyptian hands. Recognized for its dedication to the local community, the company aspires to establish itself as a leading premium brand both locally and internationally. With multiple branches across Egypt, including The Yard Mall at Rehab, Mirage Mall at New Cairo, and Sun City Mall Sheraton Matar Almaza (Outlet), Catch continues to grow while upholding its commitment to superior quality. Catch's success and vision are made possible through the loyalty and trust of its customers.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Cairo, Egypt. The responsibilities include providing exceptional customer support, addressing customer inquiries, resolving complaints, and ensuring a positive customer experience. The role involves actively engaging with customers, maintaining records of customer interactions, and collaborating with team members to continually improve customer satisfaction.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Experience
• Strong focus on Customer Satisfaction and delivering high-quality service
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a team environment and adapt to a dynamic workplace
• Experience in handling customer inquiries in a professional setting is an advantage
• Fluency in English and Arabic is highly preferred