Customer Service Representative ( English B2 )

We are TP, a global leader in digital business services with nearly 47 years of expertise. Previously known as Teleperformance, we have evolved to meet the demands of the AI-driven era. Renowned for our intelligence, modern approach, and empathy, TP continues to lead the industry forward. Our innovative solutions ensure we remain future-ready, delivering exceptional services to clients worldwide.

The Customer Service Representative role involves managing customer inquiries, addressing concerns, and ensuring customer satisfaction. This full-time position requires delivering customer support services, maintaining high-quality experiences, and resolving issues in a professional manner. This is an on-site role based in New Cairo.

• Proficiency in customer service fundamentals, including Customer Service, Customer Support, and Customer Service Representatives skills.
• Ability to ensure Customer Satisfaction and deliver exceptional Customer Experience.
• Strong communication and problem-solving skills in English, with a minimum proficiency level of B2.
• Excellent interpersonal skills and the ability to work efficiently in a team environment.
• Previous experience in a similar role is an advantage but not mandatory.
• High adaptability to work in an on-site team setup in New Cairo.
• Proficiency in relevant computer applications and tools necessary for customer support.