We are seeking a detail-oriented and customer-centric Customer Service Representative to join our dynamic team at our rapidly expanding outsourcing company. The ideal candidate will be tasked with providing exceptional service, addressing customer inquiries, and enhancing overall customer satisfaction, all while upholding the high-quality standards inherent to our industry.
Responsibilities
- Deliver high-quality customer support via phone, email, and chat for English-speaking clients.
- Resolve customer inquiries, complaints, and issues in a prompt and efficient manner.
- Maintain a deep understanding of our products and services to provide accurate information to clients.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Document all customer interactions accurately and efficiently in the CRM system.
- Collaborate with team members and other departments to enhance the customer experience.
- Participate in training and development programs to improve product knowledge and customer service skills.
Requirements
- Proven experience in customer service or support roles, preferably in an outsourcing or offshoring environment.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer support software and CRM systems.
- Ability to work flexible hours, including shifts if necessary.
- Strong interpersonal skills and a customer-centric attitude.
- High level of patience and empathy towards customers.
Benefits
- Competitive salary
- Paid training
- Social insurance
- Medical insurance
- Fast-paced work environment
