Customer Service Representative

Customer Service Representative

We are looking for a professional and customer-focused Customer Service Representative to join our team in Saudi Arabia.

Key Responsibilities

• Handle customer inquiries through phone, email, and other communication channels.
• Provide accurate information and professional assistance to customers.
• Respond to customer complaints and concerns and ensure timely resolution.
• Follow up with customers to ensure their requests and issues are properly addressed.
• Maintain a high level of customer satisfaction and build positive relationships with customers.
• Record and update customer information and interactions accurately.
• Coordinate with relevant internal teams to resolve customer issues efficiently.
• Follow company policies and customer service procedures.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain professionalism and a positive attitude when dealing with customers.
• Prepare basic reports and maintain records of customer inquiries and service requests.

Requirements

• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Ability to work under pressure and handle multiple customer requests.
• Good computer skills and familiarity with basic office applications.
• Professional attitude and strong attention to detail.

Job Details

• Employment Type: Full-time
• Working Hours: Morning shift
• Location: Saudi Arabia