Customer Service Representative

Company Description LPort is dedicated to enhancing the travel experience by creating a seamless, connected journey for travelers. With a vision to redefine airport travel, the company focuses on making each step smooth and stress-free. From streamlined booking processes to smart, integrated solutions, LPort simplifies travel from the first interaction through boarding. Team members contribute to a modern, customer-focused environment that values efficiency, innovation, and service excellence. Working at LPort means helping travelers feel confident and supported throughout their journey.

Role Description The Customer Service Representative is a full-time, on-site role based in Riyadh. In this position, the representative will assist travelers with inquiries related to bookings, check-ins, and airport services, ensuring clear and courteous communication at all times. Daily responsibilities include responding to customer requests in person and through digital channels, resolving issues promptly, and escalating complex concerns when necessary. The role also involves monitoring customer feedback, guiding travelers through LPort's smart solutions, and maintaining accurate records of interactions. The representative will collaborate with other team members to improve service processes and support a safe, organized, and positive airport environment.

Qualifications

• Strong customer-focused skills in Customer Service, Customer Support, and Customer Satisfaction.
• Ability to enhance Customer Experience and work effectively in Customer Service Representative roles.
• Excellent verbal and written communication skills in English and Arabic.
• Comfort working in a fast-paced, on-site environment with diverse travelers and teams.
• Problem-solving abilities, attention to detail, and a calm, professional demeanor under pressure.
• Strong computer literacy and familiarity with ticketing or booking systems are beneficial.
• Previous experience in customer-facing roles, preferably in travel, hospitality, or retail.
• High school diploma or equivalent required; additional training in customer service is an advantage.