Customer Service Representative

About Us:

Kaizen is the Number 1 Recruitment Leader in the MENA region and works on placing high-caliber professionals in prominent and lucrative roles across the Middle East & and GCC.

The Client

Established in 1841 is the world's leading source of business information and insights, enabling companies to Decide with Confidence® it is responsible for business in 64 countries across the Middle East, South Asia, Africa, and the Indian Ocean/Pacific Islands regions

Customer Service Executive

Responsibilities:

• Oversee and manage the daily influx of leads for specific products of D&B
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions.
• Liaise with other departments to ensure timely fulfilment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Should know about all the existing offerings of D&B
• Provide accurate and comprehensive information as needed
• Lead efforts in maintaining and updating the customer database
• Contribute to research activities and play a key role in generating sales leads.

Education:

• Graduate (Bachelor's)

Work Experience

• 0-3 years of experience in managing the corporate customers, B2B Customer Service

Other Skills/Requirements:

• Proven track record in customer service; corporate CS preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment
• Ability to manage the different stakeholders at the same time.
• Ability to engage.

Next Steps:

When you apply for this position, a consultant from Kaizen Firm will evaluate your resume for the role being posted in addition to considering you for other relevant positions as they become available that match your interests, expertise, and skill set. Your CV might be submitted into our protected applicant tracking system, but none of your information will ever be disclosed to another party without your permission. Through https://zcu.io/cNxP, you can browse a wide range of employment opportunities and apply your personal data rights at any time.