Customer Service Representative

We're Hiring: Customer Service Specialist

Location: New Cairo | Full-Time | On-site

About Us

At Sutherland, we help global brands grow smarter through AI, automation, cloud engineering, and digital solutions. We believe in innovation, teamwork, and creating great experiencesnot just for our clients, but for our people too.

With hundreds of patented AI solutions and a flexible as-a-service model, we're all about moving fast, thinking big, and growing together.

About the Role

We're looking for friendly, confident, and customer-focused people to join our team as Customer Service Specialists. In this role, you'll be helping customers, solving problems, and making sure every interaction ends on a positive note.

What you'll be doing:

• Answering customer questions and providing support
• Resolving issues in a calm, professional, and friendly way
• Communicating clearly and confidently over the phone
• Making customers feel heard, valued, and supported
• Working closely with your team to deliver great service

Who Can Apply

• Fresh graduates & dropouts are welcome!
• Good communication and customer service skills
• A positive attitude and willingness to learn
• Strong listening and problem-solving skills
• Comfortable working as part of a team
• Fluent English is required (B2/C1 level)
• Ability to work night & overnight shifts

What's In It for You

• Attractive salary
• Fully paid training
• Granted KPIS first 3 months
• Social & medical insurance
• Free transportation
• Overnight allowance
• Real opportunities for career growth and promotion

If you're looking for a supportive work environment, great benefits, and a place to grow your careerSutherland is the place for you!

• To apply send your cv to [Confidential Information]