Customer Service Specialist

Company Description Ghazal Health Center is a locally owned Egyptian brand specializing in beauty and therapy services, with locations in New Cairo and Zayed City. The company offers a luxurious, retreat-like experience for mind, body, and soul through personalized treatments and holistic programs in a serene, soothing setting. With seven years of experience and over 130 team members, Ghazal is committed to professional growth, ongoing education, and maintaining world-class service standards. The organization uses high-performing, environmentally conscious products to support the well-being of guests, employees, and the broader community. Ghazal's mission is to promote well-being and mindfulness among health-conscious communities while fostering an inclusive, supportive work environment.

Role Description The Customer Service Specialist is a full-time, on-site role based in Cairo, responsible for delivering an exceptional guest experience at Ghazal Health Center. Daily tasks include greeting guests, managing appointments and inquiries in person and via phone, and providing accurate information about services, treatments, and programs. The role involves handling guest concerns, ensuring timely resolution, and maintaining high levels of customer satisfaction and comfort throughout each visit. The Customer Service Specialist collaborates closely with therapists and other team members to coordinate schedules, support smooth operations, and uphold Ghazal's service standards. This position also requires maintaining a professional, welcoming atmosphere that reflects the brand's focus on relaxation, wellness, and mindfulness.

Qualifications

• Strong Customer Service and Customer Support skills focused on delivering a high-quality guest experience.
• Ability to enhance Customer Satisfaction and overall Customer Experience through proactive communication and problem-solving.
• Professional Phone Etiquette and clear verbal communication skills for managing calls and inquiries.
• Previous experience in hospitality, wellness, beauty, or spa environments is beneficial.
• Excellent interpersonal skills, with the ability to work effectively in a diverse, team-based setting.
• Organizational and time-management abilities to handle multiple guest requests and appointments efficiently.
• Proficiency with basic computer systems and booking or CRM software is an advantage.
• Fluency in English and Arabic, both spoken and written, preferred.