Customer Service Specialist

Company Description

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Role Description

This is a full-time on-site role based in Cairo, Egypt for a Customer Service Specialist. The role involves providing exceptional customer support, addressing client inquiries effectively, and resolving complaints to ensure customer satisfaction. The Customer Service Specialist will also be responsible for maintaining professional and courteous phone etiquette and enhancing the overall customer experience through proactive and efficient communication.

Qualifications

• Strong skills in Customer Support and Customer Service to efficiently address client needs and queries
• Expertise in Customer Satisfaction and Customer Experience to ensure a positive and smooth interaction for clients
• Professional Phone Etiquette for effective and courteous communication
• Strong problem-solving and interpersonal skills
• Ability to work collaboratively in a team-oriented environment
• Proficiency in using customer management software and tools
• Fluency in English is required; additional language proficiency is an advantage