Do you build the kind of client relationships that turn customers into advocates
A global business management software platform — 35 years old, 7.5M+ businesses across 100+ countries — is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side — real ownership from day one.
They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
What's in it for you:
- 15,000–20,000 SAR / month base
- Annual bonus — 5–25% of salary, paid in May
- Medical insurance, home country travel allowance, and conveyance reimbursement
- No individual revenue targets — performance is measured on customer engagement and satisfaction
- First CS hire in KSA — genuine opportunity to shape how the business serves its Saudi customer base
What you'll be doing:
- Onboarding new SME customers and getting them to value quickly
- Running product demonstrations and upskilling sessions as the platform evolves
- Understanding customer business challenges and mapping them to product capabilities
- Building long-term relationships that generate referrals and organic retention
- Documenting customer success stories — real before/after business impact
What you'll need:
- 2–7 years in customer success, account management or IT sales — software or SaaS environment preferred
- Comfortable running product demos and explaining software to non-technical SME owners
- Fluent Arabic speaker
- Bachelor's degree (required)
- Based in KSA
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