Customer Support Executive

Company Description

EFICYENT is a global fintech platform dedicated to simplifying cross-border payments for businesses and financial institutions. Operating in over 100 countries, it offers multi-currency wallets, local accounts in major currencies such as USD, EUR, GBP, and CAD, and Smart FX for instantaneous currency conversion with transparent pricing. EFICYENT is specifically designed for SMEs, financial institutions, and fintech innovators, providing fast settlements, compliance-ready infrastructure, and scalable white-label payment solutions. With a focus on speed, transparency, and control, EFICYENT empowers businesses to manage global transactions with confidence.

Role Description

This is a full-time hybrid role for a Customer Support Executive based in Dubai, with flexibility for some work-from-home days. The Customer Support Executive will handle daily tasks including assisting clients with inquiries, resolving customer issues, managing online support channels, and delivering high-quality customer service. The candidate will ensure customer satisfaction by addressing concerns promptly and collaborating with technical teams for resolution when necessary.

Qualifications

• Proficiency in Customer Support and delivering exceptional Customer Satisfaction
• Experience in managing Online Support and providing responsive Customer Service
• Strong Technical Support skills and ability to troubleshoot and resolve issues effectively
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, customer-focused environment
• Previous experience in fintech or financial services is a plus
• Bachelor's degree or equivalent work experience preferred