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Michael Page

Customer Support Specialist - E-Learning MNC

5-7 Years
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  • Posted 21 hours ago
  • Over 50 applicants
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Job Description

Sales Enablement

  • Manage onboarding of new customers
  • Build relationships with customers
  • Keep supplier info up to date for ME customers
  • Collate information required for supplier registrations
  • Maintain Sales CRM with recent customer updates and developments
  • Create sales orders and proforma invoices, and follow through to delivery

Membership Support

  • Process new membership application forms
  • Register new members and create business partner records in SAP (Dubai) or Zoho (KSA)
  • Support with monthly renewals, keeping account managers in the loop
  • Manage complimentary training seats, track availability, update records, and register users on the LMS
  • Handle cancellations: request credit notes, update records, and notify the regional office

Training Support

  • Support the management of training participants on the LMS: registration, user management, password issues, exam resets
  • Draft and share participant communications (English/Arabic)
  • Follow up for training registrations and setup for courses delivered in Arabic

Job Offer

This is a great opportunity to work in a fast-paced, regional role with impact. You'll support meaningful work, collaborate with international teams, and get exposure to both sales and operations.

Requirements

  • Strong client management skills with a gift for admin and coordination tasks
  • Comfortable using tools like Sales CRM, SAP, Zoho, Excel, and an LMS
  • Great communication skills to manage both internal and external stakeholders
  • Comfortable juggling multiple tasks and priorities across international stakeholders
  • Enjoy supporting teams and customers and get satisfaction from getting things right

About Company

Job ID: 115055329

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