Customer Support Specialist

Company Description

Element Real Estate is a Consulting firm offering comprehensive commercial and residential property solutions to support investors across Egypt. Renowned for its commitment to client satisfaction, the company provides expert guidance to help clients make informed real estate investment decisions. With a deep understanding of the market, Element Real Estate delivers exceptional services tailored to meet individual client needs, consistently maintaining a reputation for excellence.

Role Description

This is a full-time, on-site Call Center Representative role based in New Cairo. The role involves providing excellent customer service by assisting clients with inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include managing customer communications, maintaining client records, and delivering prompt and professional support in a fast-paced environment.

Qualifications

Proficiency in Customer Service, Customer Support, and a strong focus on Customer Satisfaction

Strong Interpersonal Skills to build rapport and effectively communicate with customers

Problem-solving abilities and a proactive attitude

Ability to work efficiently in a team and manage time effectively

Fluency in English and/or relevant languages is an added advantage

Previous experience in customer service or call center roles is preferred