DevOps Support Engineer

DevOps Support Engineer

Job Type: Full-time
Work Mode: Onsite (Candidates outside UAE must be willing to relocate)

Role Overview
The DevOps Support Engineer provides operational support for cloud infrastructure, CI/CD pipelines, container platforms, and AI workloads. The role focuses on maintaining platform stability, troubleshooting deployments, monitoring environments, and responding to infrastructure incidents.

Key Responsibilities

Support cloud infrastructure including subscriptions, networking, and access control
Monitor GPU clusters, container environments, and AI runtime systems
Troubleshoot deployment failures across Sandbox, Staging, and Production environments
Monitor CI/CD pipelines and resolve build or deployment issues
Support version control workflows and release rollouts
Monitor GPU utilization, memory usage, and AI inference performance
Troubleshoot API gateway routing, throttling, and authentication issues
Support integrations with enterprise platforms such as Microsoft 365, SharePoint, Teams, Oracle, and Jira
Monitor system metrics including CPU, GPU, memory, storage, and logs
Act as first responder for infrastructure and platform incidents (P0P3)
Perform incident triage and escalate complex issues to engineering teams
Support Kubernetes clusters and Docker container environments
Maintain infrastructure runbooks, troubleshooting guides, and RCA documentation

Required Skills

Experience with cloud platforms such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform
Experience supporting container environments using Kubernetes and Docker
Familiarity with CI/CD tools such as Azure DevOps, GitHub Actions, or Jenkins
Experience with monitoring tools including Azure Monitor, Dynatrace, or Grafana
Understanding of networking, IAM, API gateways, and infrastructure monitoring
Familiarity with Infrastructure-as-Code tools such as Terraform

Experience

47 years of experience in DevOps, Cloud Operations, Platform Support, or SRE roles
Experience supporting containerized or AI workloads preferred
Experience working in regulated or government environments is a plus
Arabic language skills are an advantage