About the Role:
We are seeking an experienced and dynamic Director of Operations to oversee the day-to-day operations of a luxury 5-star hotel, ensuring exceptional service standards, operational excellence, and a consistently outstanding guest experience.
The ideal candidate will have a strong Food & Beverage and Culinary background, with proven experience leading complex F&B operations, while also demonstrating a solid understanding of Rooms Division and other key hotel departments.
Key Responsibilities:
- Oversee the daily operations of the hotel, ensuring seamless coordination across all operational departments.
- Provide strategic and operational leadership to F&B, Culinary, Rooms, and other guest-facing departments.
- Take a strong leadership role in Food & Beverage and Culinary operations, ensuring exceptional quality, service standards, profitability, and guest satisfaction.
- Drive operational excellence across restaurants, bars, banqueting, room service, and culinary operations.
- Ensure all departments consistently deliver the standards expected of a luxury 5-star property.
- Monitor operational performance, revenue, profitability, quality, and guest satisfaction across the hotel.
- Develop and implement operational strategies and initiatives in line with the hotel's business objectives.
- Collaborate with the senior management on budgeting, forecasting, business planning, and performance improvement.
- Maintain strong knowledge and oversight of Front Office, Housekeeping, Engineering, Spa, Security, and other hotel operations, ensuring effective cross-departmental coordination.
- Monitor guest feedback and service recovery initiatives, ensuring concerns are addressed promptly and professionally.
- Lead, coach, and develop department heads and operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Ensure compliance with hotel policies, brand standards, health and safety regulations, HACCP, and other applicable requirements.
- Identify opportunities to improve operational efficiency, service quality, revenue generation, and guest experiences.
- Support the planning and execution of VIP arrivals, special events, functions, and high-profile hotel activities.
- Maintain strong relationships with key guests, owners, stakeholders, and business partners.
- Support the successful planning, development, and execution of pre-opening projects across the company's hospitality portfolio, ensuring alignment with brand standards, operational objectives, and project timelines.
Requirements:
- Minimum 8–10 years of progressive hotel operations experience, preferably within luxury 5-star hotels.
- Strong background in Food & Beverage and Culinary operations, with substantial experience overseeing restaurants, bars, banqueting, and/or large-scale culinary operations.
- Previous experience at Director of Operations, Director of F&B, Executive Assistant Manager, or a similar senior leadership level.
- Comprehensive understanding of overall hotel operations, including Rooms Division and other key departments.
- Strong commercial acumen with proven experience in budgeting, forecasting, cost control, and driving profitability.
- Proven experience in leading pre-opening projects within luxury or upscale hospitality environments.
- Excellent leadership, communication, and people-management skills.
- Strong understanding of luxury service standards and guest experience.
- Proven ability to lead large, multicultural teams and work effectively in a fast-paced luxury hospitality environment.
- Excellent problem-solving, decision-making, and organizational skills.
- Bachelor's degree or relevant hospitality qualification is preferred.
- International luxury hotel experience is highly desirable.
