English C1 Customer Service

Company Description

Leo LLC is a specialized trading agency and franchise operator, with a successful partnership with Vodafone since July 2012. The company owns and operates 31 Vodafone Express stores across Egypt, offering quality telecommunications services. Leo LLC also has diversified business operations in import/export and outsourcing recruitment, providing solutions to meet various client needs. The company is dedicated to delivering excellent services and building strong partnerships.

Role Description

This is a full-time hybrid role based in Cairo, Egypt, with flexibility for some remote work. As an English C1 Customer Service Representative, you will be responsible for managing customer inquiries, providing high-quality support in English, and ensuring customer satisfaction. Daily tasks include responding to customer queries, resolving complaints, and ensuring smooth communication across different channels. You will also collaborate with cross-functional teams to improve customer experiences.

Qualifications

• Strong English proficiency at C1 level and skills in English Teaching and Translation
• Exceptional communication and interpersonal skills to effectively engage with customers
• Experience in Customer Service and the ability to provide solutions and handle inquiries professionally
• Skills in Training and willingness to educate customers on product or service usage
• Ability to adapt to a hybrid work environment in Alex & Cairo, Egypt
• Problem-solving skills, a proactive attitude, and the ability to work both independently and as part of a team