English Call Center Representative

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This is a full-time, on-site role for an English Call Center Representative located in Cairo, Egypt. The representative will handle inbound and outbound calls, provide high-quality customer service, address customer inquiries, and resolve complaints. Additionally, the role involves maintaining accurate and detailed records of customer interactions and providing support to enhance customer satisfaction.

• Strong skills in Customer Service Representatives and Customer Support
• Ability to ensure high levels of Customer Satisfaction with excellent Interpersonal Skills
• Proficient in Computer Literacy to manage call center systems and maintain records
• Effective communication skills in English (verbal and written)
• Adaptability and problem-solving capabilities
• Prior experience in a call center or customer support role is a plus
• High school diploma or equivalent qualification