Company Description
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Role Description
We are seeking a full-time English Customer Service Representative for our on-site location in New Cairo. The role involves responding to customer inquiries, resolving issues effectively, handling complaints, and providing outstanding customer support. You will communicate with customers via phone, email, and chat while maintaining a professional and empathetic demeanor. Additional responsibilities include keeping accurate records of customer interactions and feedback, identifying potential improvements to enhance customer satisfaction, and collaborating with team members to address complex situations.
Qualifications
- Ability to work on-site in New Cairo on a full-time basis
- fluent in English
- Graduate
- flexible with night shifts
BENEFITS:
Salary 19,000** (including KPIs)
KPIs collected in Euro equivalent maximize your earning potential
24/7 transportation across Cairo & Giza
Quarter Bonus Up to 195 Euro
Medical Insurance (up to EGP 400,000/year) + **Social Insurance
Free Gym Access
Exclusive discounts at stores across Egypt
Clear career path after just 6 months
VPN line provided
Overnight allowance: EGP 1,000
Door-to-door transportation for females after 11 PM (for night shifts)
