English Customer Service Representative

Company Description

Teleperformance is a global leader in digitally integrated business services, with operations in over 80 countries and a workforce of more than 500,000 employees. At Teleperformance Egypt, we focus on delivering exceptional customer experiences and fostering growth and success for our team members. We strive to create meaningful interactions and provide a supportive and dynamic work environment. Join a company committed to innovation and excellence in service delivery.

Role Description

This is a full-time, on-site role for an English Customer Service Representative located at our New Cairo office. The responsibilities include addressing customer inquiries, resolving concerns efficiently, and providing accurate information while delivering exceptional customer support. The role involves maintaining clear and polite communication with customers through various channels and ensuring a positive customer experience.

Qualifications

• Strong verbal and written communication skills in English
• Proficiency in customer interaction, problem-solving, and conflict resolution
• Ability to work in a team-oriented environment with professionalism and empathy
• Basic computer skills and familiarity with customer service tools or software
• Strong time management and ability to multitask
• Previous experience in customer service is preferred