English Travel Advisor

Company Description

Xceed is a top-tier multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating from Egypt, Morocco, Mauritius, UAE, and Saudi Arabia. With over 10,000 web-enabled multi-channel stations, the company handles outsourcing agreements in 10 languages for key government and commercial clients. Xceed specializes in a wide range of services, including customer support, recruitment outsourcing, and social media analysis. Recognized with numerous prestigious awards like the IAOP's Best Global Outsourcing and Gulf Sustainability Awards, Xceed is committed to excellence, sustainability, and promoting diversity. Accredited with multiple international certifications, Xceed offers a world-class work environment for its employees.

Role Description

We are seeking an English Travel Advisor to join our team. As a Travel Advisor, you will assist customers by providing exceptional service, resolving inquiries, and making travel arrangements, ensuring a seamless customer experience. In this full-time, on-site role, located in Cairo, Egypt, you will also collaborate with other teams to ensure consistent customer satisfaction and contribute to enhancing our travel services.

Qualifications

• Strong customer satisfaction and customer service skills to handle inquiries and address client concerns effectively.
• Excellent communication skills, both verbal and written, to communicate with clarity and professionalism.
• Experience with travel arrangements and working for a travel agency or similar service provider is a plus.
• Proficiency in problem-solving and working in a team-oriented environment.
• Ability to multitask and adapt to fast-paced scenarios.
• Good command of English is required; knowledge of additional languages is advantageous.
• Proficiency in relevant software for travel booking and customer service operations is preferred.
• Previous experience in customer-facing roles is beneficial.