Job Details
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Key Relationships
Internal: Executive Management, SBU heads, HOD's
Key Relationships
Operational Management –
- Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance.
- Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management.
- Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.
- Maintains overall security of Artan's network, systems and data.
- Owns and maintains strict controls on data/system backups and recoverability.
- Management staff members in their daily activities as well as supporting business projects.
- Develop and manage relationships with vendors in support of staff growth and systems support.
- Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan's business requirements.
- Undertake risk assessments of both hardware and software for both internal and external business clients.
- Oversee outsourced software development relationships, development and delivery.
- Ensures a proactive approach in staying up to date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions.
Strategy and Planning
- Contribute to the development of IT departmental strategies to align with the overall business strategy.
- Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc.
- Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity).
- Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance.
- Establish and implement best practice standards as well as departmental policies and procedures.
- Overall responsibility for strategic planning for system upgrades.
- Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc.
Team Management
- The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide guidance and direction wherever necessary.
- Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.
Skills
- Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.
- Exceptional hands-on experience with software development or systems management.
- Large awareness of the current technology and a passion to seek more information for upcoming technologies.
- Must have documented working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
- Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
- Must be aware of or hold experience managing/developing open-source software.
- Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.
- Must take a proactive approach and be a team player.
- Strong written and oral communication skills.
- Strong interpersonal skills.
Qualifications
- Bachelor's degree in computer science/information technology or equivalent is essential
- Master's Degree in the above fields is preferred
- Certifications in Microsoft/Citrix technologies are a requirement
- ITIL or PMI Certification is preferred
Experience
- Minimum 15 years experience in technical operations, and strategy and planning management.
- Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
- Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
- Must be aware of or have experience managing/developing open-source software.
- Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.
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