Hard Collection Manager/ Remedial/ Corporate Risk

Job Purpose:

Handles the hardest phase of collection; whereas he manages Remedial Clients in the Hard collection stage; responsible for negotiating and closing settlement deals with clients in his portfolio; including WSB, SME's & BB clients. Moreover; he is responsible for tracing skip clients and legal file preparation with the legal team as well as following up on legal verdicts execution and attending court expert sessions, in addition to handling the repossession and liquidation of financed assets with the Repossessed Assets team and communications with Business/EW/Rehab/ Soft Collection /Legal teams and/or External Agencies. Additionally, he is responsible for directing activities within the Hard collection team that will maximize recovery of distressed assets within the boundaries of the Policies, Procedures and CP

Key Accountabilities:

1. Process Development/Update

• Develops/updates a comprehensive hard collection process which includes dashboards & remedial portfolio analysis to proactively address all the issues related to problematic names.

1. Daily Collection Activities

• Identifies best ways to deal with Remedial customers, through Rehab/Restructuring and/or through communication with Legal for Hard Collections to ensure targets and goals are met in terms of delinquency, losses and recovery.

1. Skip Clients

• Trace skip clients and establish contact with them to negotiate settlements and/or help with legal verdict executions.

1. Manage Hard Collection Team

• Manages Hard Collection Team and maintains accuracy & integrity of remedial management database and reports & ensures collection costs are within pre-set budget as well as proper provisioning level.

1. Legal Actions

• Prepares legal file with the legal team and attends the court expert session and prepares required documents to ensure obtaining legal verdicts in favor of the bank.

1. Repossession

• Responsible for Repossession and liquidation of financed assets in cooperation with Legal and Repossessed Assets teams to maximize the recovery.

1. Support/Feedback

• Liaise with Business/Risk/Operations Teams and investigates raised issues/updates and follow-up till closure to maximize recoveries.

1. Presentations/Reports/Escalation

• Highlights and escalates issues where required to ensure senior focus and attention on chronic / unsolved or delayed problem in a timely manner and supervises/prepares frequent reports.

1. Coaching/Training

• Provides on-going training/coaching to hard collection team on problem recognition and collection tactics and strategies.

1. Compliance

• Ensures compliance to delinquency and classification policies and procedures and ensures that hard collection process abides by the Wholesale Bank Policy, the SME Program and Manual

1. And any other assigned tasks.

Minimum Qualifications:

Education:

• Bachelor's Degree in Accounting/Business Administration/Economics.
• Proper training including Credit Certification and advanced credit training (problem recognition / remedial management).

Experience:

• Minimum 8-10 years of banking experience in Credit Risk Management or similar position in other related types of business that includes credit assessments and policies, plus Credit Certification and Remedial Management Course.