POSITION OVERVIEW:
The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area
within the dining hall. The role ensures that all guests receive a warm and professional welcome, while
maintaining high standards of guest service and efficient guest flow.
The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent
service and accurate information to guests. The role supports the Reception Manager in coordinating
reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes
responsibility for reception activities in the manager's absence.
CORE RESPONSIBILITIES:
- Reception & Guest Experience
- Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival
- Maintain a visible presence at the reception area to support guest interactions and service standards
- Provide guidance and information to guests regarding the dining hall concept, available vendors,
services, and events.
- Ensure guests receive prompt assistance and a positive first impression of the venue
- Handle guest inquiries, requests, and concerns professionally, escalating issues to management when
required.
- Hostess Team Supervision
- Supervise and guide the Hostess / Receptionist team during daily operations
- Ensure hostesses maintain a professional appearance and follow established service standards
- Provide support, direction, and coaching to team members to maintain excellent guest service
- Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas
- Reception Operations Management
- Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow
- Monitor the reception desk and ensure all guest-related processes are handled efficiently
- Ensure reception areas remain organized, presentable, and welcoming at all times
- Coordinate with floor staff and management to ensure guests receive the appropriate level of service
- Acting Reception Manager (When required)
- Assume responsibility for reception operations in the absence of the Reception Manager
- Ensure all reception procedures, guest handling standards, and operational protocols are followed
- Provide guidance and decision-making support to the hostess team when required
- Report operational updates or guest feedback to management
- Guest Feedback & Communication
- Encourage guests to provide feedback regarding their dining experience
- Communicate guest feedback, suggestions, and service improvements to the Reception Manager and
management team.
- Support the continuous improvement of guest service standards
Requirements
Experience & Education
- Minimum 3-5 years of experience in hospitality, guest relations, or reception roles
- Previous experience in a supervisory or team leader role is preferred
- Experience in restaurants, hotels, or large dining venues is considered an advantage
Market & Industry Knowledge
- Strong guest relations and customer service skills
- Excellent attention to guest experience and service quality
Technical & Professional Skills
- Excellent communication and interpersonal abilities
- Leadership and team coordination skills
- Ability to manage multiple guest interactions in a fast-paced environment
- Strong organizational and problem-solving skills
- Fluent communication in English is required
- Knowledge of Arabic is considered an advantage
Leadership & Personal Attributes
- Friendly, professional, and approachable personality
- Strong leadership and team support mindset
- Ability to remain calm and professional during busy service periods
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.
Acknowledgement.
