Role Summary
The HR Operations Specialist is responsible for executing core HR administrative and operational processes, ensuring accuracy, compliance, and efficiency across the employee lifecycle. This role plays a key part in maintaining HR data integrity, supporting onboarding and offboarding, and ensuring smooth day-to-day HR operations across locations.
Key Responsibilities
- Employee Lifecycle Management
- Execute onboarding and offboarding processes end-to-end
- Prepare and manage employee documentation (contracts, offers, letters)
- Coordinate with internal stakeholders (IT, Facilities, Finance) for employee setup
- Ensure timely completion of all joining and exit requirements
- HR Administration & Personnel
- Maintain and update employee records and HRIS systems
- Handle personnel files in compliance with labor laws and audit requirements
- Manage attendance, leaves, and related documentation
- Issue HR letters (salary certificates, experience letters, etc.)
- Payroll & Benefits Support
- Support payroll processing through accurate data input and validation
- Coordinate with finance on payroll changes (new hires, exits, deductions)
- Assist in benefits administration (medical insurance, social insurance, etc.)
- Manage employee inquiries related to payroll and benefits
- Compliance & Audit
- Ensure all employee documentation is complete and audit-ready
- Support internal and external audits (quarterly/annual)
- Maintain compliance with local labor laws and company policies
- Track and close documentation gaps proactively
- HR Operations Efficiency
- Identify areas for process improvement and automation
- Support implementation of HR policies and SOPs
- Ensure adherence to SLAs for HR services
- Contribute to improving employee experience through efficient service delivery
Qualifications & Requirements
- Bachelor's degree in HR, Business Administration, or related field
- 2–3 years of experience in HR Operations / Personnel / HR Admin
- Strong knowledge of labor law and HR processes
- Experience with HRIS systems and Microsoft Excel
- High attention to detail and strong organizational skills
- Ability to handle confidential information with integrity
