Information Technology Support Engineer

About the Company

BitDelta is a global cryptocurrency trading platform designed for simplicity, speed, and reliability. It enables users to trade a wide range of digital assets through an intuitive and efficient interface. The platform focuses on smooth execution, strong liquidity, and user-friendly navigation. Security and operational transparency are core pillars of the BitDelta ecosystem. Built for both beginners and active traders, BitDelta balances accessibility with performance. Its mission is to make participating in the digital asset ecosystem more seamless and dependable.

Job Role

We are seeking an IT Support Engineer to manage and optimise our internal IT infrastructure and end-user support environment across the organisation. This is a hands-on, high-impact role responsible for ensuring secure, efficient, and reliable IT operations that support business continuity and employee productivity.

You will operate at the intersection of systems administration, user support, and network security—owning critical IT processes, maintaining infrastructure performance, and ensuring seamless user experience across all locations. This role is suited to a technically strong and service-oriented professional who thrives in fast-paced, multi-system environments.

What You'll Lead

User Lifecycle Management

You will manage the full employee lifecycle from an IT perspective, including onboarding and offboarding processes. This includes provisioning and de-provisioning user accounts, setting up devices and access rights, and ensuring secure and seamless transitions aligned with organisational policies.

IT Infrastructure & Systems Administration

You will administer and maintain core IT systems including Microsoft 365, Entra ID, Exchange Online, Intune, and Windows Server environments. You will ensure system reliability through proactive monitoring, patching, backups, and proper configuration management while maintaining clear technical documentation.

IT Help Desk Operations

You will act as a key escalation point for technical issues, ensuring efficient resolution of hardware, software, and network-related problems. You will manage ticket queues, maintain SLA adherence, and continuously improve the end-user support experience.

Network & Security Management

You will configure and manage network infrastructure including Fortinet firewalls, VPN access, and security protocols. You will implement and monitor security policies, manage traffic rules, and proactively mitigate risks to maintain a secure IT environment.

IT Policy & Compliance

You will support the development and enforcement of IT policies, procedures, and best practices. You will conduct regular audits, manage access controls, and contribute to risk assessments and business continuity planning to ensure compliance and operational resilience.

Projects & Continuous Improvement

You will contribute to IT infrastructure projects including system upgrades, migrations, and automation initiatives. You will identify opportunities to improve efficiency, enhance security, and recommend new technologies that support business growth.

What We're Looking For

• 5–8 years experience in IT support, systems administration, or infrastructure management
• Strong hands-on experience with Microsoft 365, Entra ID, and Windows Server environments
• Solid understanding of networking fundamentals including DNS, DHCP, VPNs, and firewalls
• Experience with endpoint management tools such as Intune, SCCM, or equivalent
• Proven ability to troubleshoot complex technical issues across systems and networks
• Experience managing helpdesk operations and ticketing systems
• Strong analytical thinking, documentation, and communication skills
• Ability to operate effectively in a fast-paced, multi-location environment
• Willingness to support a 24x7 operational setup including on-call requirements

Preferred

• Experience with Fortinet solutions (FortiGate, FortiAnalyzer, FortiClient EMS)
• Familiarity with ITIL frameworks and service management best practices
• Experience supporting global or multi-office environments
• Certifications such as Fortinet NSE, CompTIA Network+/Security+, or ITIL v4 Foundation

Who You Are at BitDelta

At BitDelta, we value people who:

Own the mission.

You take responsibility end‑to‑end and build systems that stand up to real‑world pressure.

Engineer for resilience.

You think in systems, anticipate failure points, and design for reliability.

Move with urgency.

You operate with pace, clarity, and a bias for action in a 24/7 environment.

Raise the bar.

You hold high standards for security, performance, and operational excellence.

If you thrive in high‑performance environments and want to build the backbone of a global trading platform, you'll feel at home here.

Ready for your next career move Check out all our vacancies on our careers page:

https://careers.bitdelta.com/