Information Technology Infrastructure Specialist

We are looking for an expert IT Infrastructure Specialist to join our team in Dubai.

Key Responsibilities

• User Support & Operations – Provide end-user support, troubleshoot technical issues, and ensure smooth operation of day-to-day IT activities across all departments.

• Active Directory & User Management – Administer and manage Active Directory servers, create/modify user accounts, groups, security policies, and manage access controls.

• Telephonic PBX System Management – Configure, monitor, and maintain the company's PBX telephone system, extensions, call routing, and related hardware.

• Microsoft 365 Admin Centre – Oversee M365 administration including user creation, licenses, email configurations, distribution groups, and security settings.

• Microsoft Intune (Endpoint Manager) – Manage device enrollments, compliance policies, application deployment, security profiles, and mobile device management (MDM).

• Network Infrastructure (L2 & L3 Switches, Wireless APs) – Configure, manage, and maintain Layer 2 and Layer 3 switches, Wi-Fi access points, VLANs, routing, and network performance optimization.

• FortiGate Firewalls – Configure, monitor, and maintain FortiGate firewalls, VPNs, security rules, traffic policies, and intrusion prevention systems (IPS).

• IT Procurement & Asset Management – Handle IT procurement, vendor coordination, quotation comparison, purchase requests, and maintain an accurate IT asset inventory.

• Domain Purchases & Renewals – Manage domain registrations, renewals, DNS settings, and ensure uninterrupted domain and email services.

• Cloud VPS Servers – Maintain and manage cloud-hosted VPS servers, configurations, performance monitoring, and security hardening.

• AD Server – Oversee Active Directory server health, replication, policies, and system-level configurations to ensure high availability.

• File Servers & Virtual Machines (VMs) – Manage file servers, shared folder permissions, virtual machines, resource allocation, and performance monitoring.

• Backup & Data Recovery – Implement, monitor, and maintain reliable backup solutions; perform data recovery and ensure business continuity.

• Microsoft Defender – Manage Microsoft Defender policies, threat monitoring, endpoint protection, and ensure compliance with cybersecurity standards.

• Technical Documentation – Maintain detailed documentation including network diagrams, system configurations, licenses, and IT inventory records.

• Cross-Department Coordination – Collaborate with internal teams to plan and execute IT projects, upgrades, migrations, and system improvements.

• Policy & Compliance – Ensure adherence to IT policies, cybersecurity protocols, and industry best practices at all times.

Requirements

• 10 - 12 years of experience working as an IT Specialist/ IT Manager
• Experience in managing Firewall, end-user support, telephonic systems, system configurations, data back up, etc.
• Excellent communication skills
• Strong analytical and problem solving skills

Interested candidates do connect and apply!