Information Technology Support Engineer

Job Title: IT Support Engineer

Job Summary:

We are seeking a proactive and technically skilled IT Support Engineer to manage and

support the organization's IT infrastructure and end-user systems. This role involves

providing day-to-day technical support for employees, maintaining IT security, and

ensuring smooth IT operations across the company.

Key Responsibilities:

Provide IT support for 50+ employees, including company-issued laptops, mobile

phones, and iPads.

Install, configure, and troubleshoot Windows/macOS systems and mobile

devices.

Manage and monitor CCTV systems, including backup and storage.

Perform and maintain laptop data backups and recovery procedures.

Configure, monitor, and troubleshoot Fortinet Firewall and network security

policies.

Manage biometric attendance systems, including device configuration and user

management.

Install, configure, and troubleshoot printers and scanners.

Diagnose and resolve network issues (LAN, Wi-Fi, internet connectivity).

Coordinate with vendors and service providers for IT hardware and software

support.

Ensure IT assets are tracked, maintained, and compliant with company policies.

Required Skills & Knowledge:

Strong knowledge of IT support and troubleshooting.

Basic to intermediate experience with Fortinet Firewall.

Hands-on experience with networking concepts (TCP/IP, DHCP, DNS).

Experience with CCTV, biometric systems, and printers.

Ability to manage backups and ensure data security.

Good communication and problem-solving skills.

Preferred Qualifications:

Diploma or Bachelor's degree in IT, Computer Science, or a related field.

13 years of experience in IT support or system administration.