IT Help Desk

1-3 Years

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Early Applicant

Job Description

Help Desk

Help Desk

Key Responsibilities

Respond promptly to user inquiries via phone, email, or ticketing system.
Diagnose and resolve technical issues related to computers, printers, network connectivity, and software applications.
Install, configure, and maintain operating systems and standard software packages.
Support users in account setup, password resets, and access management.
Escalate unresolved issues to higher-level support or system administrators when necessary.
Maintain accurate records of issues and resolutions in the help desk system.
Assist in regular maintenance, updates, and IT inventory management.
Ensure compliance with IT policies, procedures, and security standards.
Provide training or guidance to users on basic IT tools and best practices.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
13 years of experience in IT support or help desk role.
Strong knowledge of Windows operating systems and Microsoft Office suite.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with ticketing systems and remote desktop tools.
Excellent communication and problem-solving skills.
Ability to work under pressure and prioritize multiple tasks.

Preferred Skills