Key Account Manager - SaaS

Key Responsibilities

• Drive regular customer usage , especially inventory stock checks
• Identify inactive accounts and re-engage customers
• Build strong relationships with store managers, operations teams, and business owners
• Conduct regular client follow-ups and reviews
• Identify growth opportunities within existing accounts, including store rollouts, hardware upgrades, software licenses, and RFID tag consumption
• Monitor customer health, usage trends, inactive accounts, and renewal risks
• Coordinate with Sales, Deployment, Business Analysts, and Product teams to ensure successful onboarding and customer satisfaction
• Track and manage timely renewals for licenses, AMC, and consumables

Ideal Candidate

• 3–6 years of experience in B2B account management or customer success
• Background in technology, retail tech, or SaaS solutions
• Experience with retail ERP, POS, inventory/warehouse software, RFID, or automation solutions is preferred
• Strong client relationship management and cross-functional coordination skills
• Experience managing retail chains or multi-store operations is an advantage

Regards

TASC Recruitment Team