Lab Equipment Maintenance Lead, Biological Technology Unit
Position Summary
The LEM Lead, Biological Technologies Unit supervises a team of maintenance professionals. The Lead will build the strongest possible team of highly qualified experts within the team's purview. The Lead will mentor his/her team to deliver the highest level of service to both Research and Research Park tenants to maximize equipment uptime while minimizing maintenance costs. The Lead performs maintenance on life science instruments on campus, including general lab equipment, and provides technical guidance and leadership to the Biological Technologies Unit. The lead also supervises the
LEM calibration facility, calibration process and calibration specialist
Major Responsibilities
- Perform repairs, PMs, training, technical support and installations as the lead specialist on life science instrumentation such as genetic analyzers, cell imagers, flow cytometers and liquid handlers.
- Complete performances reviews and development plans for the Biological Technologies unit to help reach the performance targets.
- Participate in recruiting, hiring and team building events.
- Maintain a professional relationship with manufacturers and stay abreast of their latest technology.
- Assist faculty and researchers by identifying the maintenance strategy for instruments before they are purchased.
- Maintain a list of equipment classification, preferred manufacturers and assigned specialists for all classes of life science instrumentation.
- Resolve escalations and utilize the available internal and external resources to maintain a high level of user satisfaction and resolve aging requests.
- Take the initiative to identify improvement opportunities and lead continuous improvement projects.
- Help achieve budget targets by managing the spare parts list, hot-swap equipment and spending decisions
- Participate in safety programs and monthly safety meetings to comply with HSE policies and
- regulations to minimize accidents and injuries
- Perform other applicable tasks and duties related to asset maintenance and management.
- Supervise a calibration lab with the capabilities to calibrate pipettes, balances and other general lab equipment according to faculty needs.
- They will maintain a shared documents repository of technical documents, a quality system and various other files to support the department's operations and record keeping.
Personal Requirements
Competencies
- Demonstrated competence in maintaining lab equipment with deep expertise in several technologies.
- Demonstrated effective leadership ability.
- Efficiently manages a varied workload while under pressure, accomplishing tasks with minimal supervision.
- Passion for coaching, developing & mentoring a high-performing maintenance team.
- Team player with a flexible can-do attitude.
- Strong planning and organizational skills.
- Ability to communicate in a clear and concise manner.
- Excellent command of the English language (reading, writing and speech)
- Ability to work effectively in a multi-cultural environment and help foster a cooperative work environment.
- Ability to develop Standard Operating Procedures (SOPs).
Qualifications
- Bachelor's degree in science or engineering
- Experience using computerized maintenance & management systems (CMMS) like SAP, Maximo or Zoho.
- Factory service training in Life Science Instrumentation
- Proficiency with Microsoft Office Suite
- Project management certification (PMP)
- Certification in quality-related areas such as ISO 9001:2015, Six Sigma and Lean principles.
- Certification in reliability engineering such as CRE or CMRP
Experience
- 7+ years of experience as a field service engineer or an in-house engineer on the following manufacturers: Thermo Fisher Scientific, Eppendorf, Cytiva, BD, Illumina, Bio-Rad or Revvity.
- 5+ years supervising other service engineers.
- Preferable:
- Experience providing service to clients in an academic environment.
- Experience working in the middle east.
