Role Overview
We are looking for a proactive and detail-oriented Logistics Customer Service Executive who will handle customer communication, shipment coordination, and documentation. The role also involves proactive outreach to customers to provide shipment updates and generate repeat business.
Key Responsibilities
- Customer Communication & Outreach
- Act as the primary point of contact for customers regarding shipments
- Proactively call customers to provide shipment updates
- Conduct cold calls to existing and potential customers to generate business
- Build and maintain strong customer relationships
- Shipment Coordination
- Coordinate with warehouse, transport, and operations teams
- Monitor shipments from dispatch to delivery
- Ensure timely pickups and deliveries
- Documentation
- Prepare and process shipping documents, including Airway Bills (AWB)
- Ensure accuracy in shipment details and documentation
- Maintain shipment records in Excel
- Issue Resolution
- Handle delays, damages, or lost shipments
- Address customer concerns and provide timely solutions
- Ensure high levels of customer satisfaction
- Reporting & Follow-ups
- Track shipment status and updates using Excel
- Follow up on pending shipments and customer inquiries
- Generate daily/weekly reports
Requirements
- Bachelor's degree in Logistics, Supply Chain, Business, or related field
- 1–4 years of experience in logistics / courier / freight industry
- Experience in preparing Airway Bills (AWB) is mandatory
- Comfortable with cold calling and customer follow-ups
- Strong communication and negotiation skills
- Proficiency in Microsoft Excel
- Ability to work in a target-driven environment
Preferred Skills
- Knowledge of domestic and international shipping processes
- Sales-oriented mindset with customer handling experience
- Strong coordination and multitasking ability
- Attention to detail
