More about the role:
At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we currently have an amazing opportunity for a National Head of Aftersales in one of our newest divisions in KSA, Arabian Frontier Company – MHERO & VOYAH. We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture.
What you'll do
- Lead National Aftersales Strategy: Develop and execute the aftersales strategy for Mhero and Voyah across KSA, focusing on service excellence, parts logistics, warranty management, and customer retention to achieve revenue and profitability targets.
- Oversee Operations & Network Development: Manage daily workshop operations, parts supply chains, and service quality. Drive the expansion and development of the aftersales network to ensure comprehensive market coverage and brand representation.
- Manage Financial Performance: Own the aftersales P&L, including budgeting, forecasting, and cost optimization. Implement pricing strategies and resource allocation to maximize margins while ensuring operational efficiency.
- Lead & Develop Teams: Build, mentor, and lead a high-performing aftersales team across the network. Foster a culture of accountability, technical excellence, and customer-centricity.
- Drive Customer Experience & Compliance: Champion a premium customer service experience for both brands. Ensure strict adherence to OEM guidelines, warranty procedures, and safety standards while utilizing feedback systems to continuously improve satisfaction.
Who you are
- Aftersales Expert in KSA: You possess deep knowledge of the KSA automotive aftersales landscape, including dealership operations, supply chain logistics, and local regulatory requirements, specifically within the passenger vehicle segment.
- Strategic & Financial Leader: You have a proven track record of managing P&L, developing long-term strategies, and driving profitability in a multi-brand or multi-branch aftersales environment.
- Operationally Excellent: You are skilled in optimizing workshop efficiency, inventory turnover, and implementing standard operating procedures (SOPs) that enhance productivity and reduce costs.
- A People & Culture Builder: You excel at leading diverse teams, providing coaching, and driving performance through clear KPIs. You are adept at change management and fostering a collaborative environment.
- Customer & Data-Driven: You leverage data analytics to make informed decisions, resolve operational bottlenecks, and consistently deliver a superior customer journey that aligns with premium brand standards.
Who are we
Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide.
We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future of the UAE and beyond.
Discover more about us at: www.al-ghurair.com
Why join us
We're a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection. Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of Enhancing Life. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.
