Partnerships Manager

Landmark Group

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Landmark Digital

As a part of the Landmark Group, a renowned retail and hospitality conglomerate in the Middle East, North Africa, and India, Landmark Digital is the dynamic digital arm of Landmark Retail, serving as the cornerstone of our omnichannel business strategy.

Headquartered in Dubai, UAE, we oversee the digital operations of eight leading brands across diverse geographies, with ambitious plans for expansion into new territories and functions. Joining us means becoming a vital part of the Middle East's most significant bricks-to-clicks success story, boasting an impressive year-on-year growth rate exceeding 100%.

Comprising a talented workforce of over 500 professionals across diverse domains, Landmark Digital spearheads various functions including Enterprise and E-commerce Tech, Product Management, User Design, and MarTech, among others. With our futuristic outlook, we are committed to delivering seamless digital experiences to our customers.

At Landmark Digital, we cultivate an agile work culture, empowering you to make impactful decisions from day one within collaborative squads comprising professionals from over 20 nationalities. Additionally, our dedicated software development center in Bangalore, India, offers opportunities for incubation, design, and optimization of digital products.

Working at Landmark Digital means engaging with cutting-edge technologies, including Enterprise and E-commerce tech, headless commerce, Java Spring Boot, React Native, React frontend, and Azure Cloud solutions, providing an enriching environment for professional growth and development.

In addition to competitive remuneration and benefits, we prioritize continuous learning and growth through dedicated training and upskilling initiatives. Furthermore, our vibrant workplace culture fosters camaraderie through various team events, celebrations, and recreational amenities, ensuring a fulfilling experience both personally and professionally.

Come be a part of Landmark Digital, where innovation, collaboration, and growth converge to redefine the digital retail landscape

Job Description

Shukran is the region's largest retail loyalty programme, owned and operated by Landmark Group, and as part of our vision to revamp the programme, we are looking to create a complete customer-centric engagement ecosystem to drive incremental value to all stakeholders. This entails developing and launching loyalty-linked financial products such as co-branded credit cards across GCC, and key responsibilities of the Partnerships Manager – Co-Brand will be:

Partnership Development and Management

• Partner onboarding: Collaborate with all internal and external stakeholders to lead the onboarding process, including project scoping, project management, business cases, digital implementation, and go-to-market planning
• Account Management: Manage partner activities on a day-to-day basis, reviewing partner performance, managing operational issues, and following up on any outstanding dues and payments
• Relationship Management: Build and maintain strong relationships with key stakeholders across all partners. Monitor performance against contractual obligations, manage governance meetings, and promptly address any issues or discrepancies

Strategic Planning and Execution

• Planning & Targets: Develop annual and quarterly joint marketing plans with partners, including target-setting, preparing budgets, and monitoring performance against these targets
• Campaign Management: In collaboration with the marketing team, oversee the development and execution of marketing campaigns. Provide input on campaign design and run post-campaign analysis
• Product Management: Create and refine Customer Value Propositions (CVPs) for co-branded products, ensuring they meet the needs of targeted customer segments and drive growth

Market and Data Analytics

• Market Insights: Use market intelligence to guide strategic decisions, identify risks and opportunities, and recommend ways to refine approaches and priorities
• Data Management: Lead data analytics efforts to support marketing strategies and performance management. Develop and maintain dashboards and reports to track key metrics

Compliance and Standards

• Regulatory Compliance: Ensure all partnerships adhere to legal and regulatory standards. Manage contractual compliance, including SLAs and payment commitments
• Standards Adherence: Follow the partnership framework and key account management best practices and proactively address any compliance issues

Leadership and Project Management

• Team Leadership: Manage and mentor a support team, setting objectives, providing feedback, and supporting their professional development
• Project Coordination: Oversee cross-functional projects related to co-branded financial products, ensuring timely and effective execution

Qualifications

• Minimum 5 – 7 years of Key Account Management and/or New Business Development experience, preferably within Loyalty and Rewards, Co-Branded Financial Products, Payments
• Track record of success in a similar role
• Positive attitude towards team-working, problem solving, relationship building and growth mindset
• Well networked – must have a strong book of relevant contacts in the region
• Organized, hungry for success and target oriented, must be motivated to not just achieve targets but to exceed them, and to make a mark
• Strong interpersonal skills with an ability to identify and resolve key stakeholder needs and challenges, both internally and externally
• An ability to get things done - comfortable with targets, deadlines and making things happen
• IT literate around PCs and Microsoft Packages as well as a solid understanding of Sales CRM systems
• Ability to work independently to achieve results
• Willingness to travel within the region and beyond, as required
• Excellent English language, written and verbal – Arabic is an advantage
• Based in Dubai, UAE